FAQs
1. Shipping & Delivery
Q1: How long does shipping take within the US?
A1: Orders are delivered in 4–7 business days within the US. Every package includes a tracking number so you can follow your order in real time.
Q2: Do you ship internationally?
A2: Yes! We deliver worldwide. Shipping time usually ranges from 7–20 business days, depending on your location.
Q3: Is shipping free?
A3: We offer free standard shipping for All orders.
2. Payment & Security
Q4: What payment methods do you accept?
A4: We accept major credit/debit cards, Google Pay, Apple Pay and PayPal.
Q5: Which currencies can I pay with?
A5: Our store processes payments mainly in USD, but most international cards will automatically convert from your local currency.
Q6: Is my payment information secure?
A6: Absolutely. All payments are encrypted and processed through trusted platforms to ensure your data is safe.
3. Returns & Refunds
Q7: Can I return my order if I change my mind?
A7: Yes. We offer a 30-day money-back guarantee if the product does not meet your expectations.
Q8: What if my order arrives damaged?
A8: If your book is damaged during shipping, please contact us at contact@ozefa.com with photos. We’ll send a replacement or issue a full refund.
4. About Our Products
Q9: Are these official published books?
A9: No. We do not sell books. These are handmade custom bindings of fanfiction, created non-profit, covering only the cost of materials and shipping.
Q10: Is this legal?
A10: We understand your concern. Our service is provided on a non-commercial basis. We do not profit from these bindings—this is purely a fan project for preservation.
Q11: How are the books made?
A11: Each copy is hand-bound with premium materials (hardcover, cream paper, copper corner protectors) by skilled bookbinders to ensure durability.
Q12: Can I order a custom version (with or without box, single-volume, or multi-volume)?
A12: Yes. We offer different binding options such as 3 volumes with/without box or a single complete volume. Each copy may have small variations, making it unique and one of a kind.